How do TQM and ISO 9000 help companies to improve quality and control costs? Companies around the world are increasingly committing themselves to attaining International Standards Organization (ISO) certification in a variety of areas, including quality and pollution minimization.
Do you think this is just the beginning of a trend toward worldwide homogenization of product and process standards?
Do you think that someday all companies and their products will need certification in order to conduct international business?
Explain your answers.