Do you think that industry-wide hardware


1. Do you think that industry-wide hardware and software standards are important? What are the disadvantages, if any of adopting strict standards? Do you think that standards limit the demands on help desk staff?

2. Is it ethical for a company that operates a telephone help desk to monitor its agents? Why or why not.

3. What is your position on monopolies in the software industry and their impact on end users? Would you rather see several competing, incompatible products? Many companies only allow 1 product in each category anyhow such as MS Word for word processing and no Open Office so does it make any difference if there are competing products?

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Basic Computer Science: Do you think that industry-wide hardware
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