Do you think self-managed teams with shared leadership will


1. Do you think self-managed teams with shared leadership will have social, motivation, and cognitive benefits over self-managed teams without shared leadership? Why or why not?

2. Describe how any three of the OM activities in the box “What Do Operations Managers Do?” impact the management of both the goods that Zappos sells and the services that it provides.

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Operation Management: Do you think self-managed teams with shared leadership will
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