Ken Chenault is the CEO and Chairman of the Board of American Express Company. In the You Tube piece, you can see he draws on his father's advice, his experiences, and seemingly his own convictions to guide AmEx. In your opinion, is Mr. Chenault an example of a transactional or transformational leader? Does his approach lead to certain expectations stakeholders may have?
Pick one or more of the following and explain your reasoning:
1. Do you think AmEx Shareholders would support the fact that he appears to include ethics in his strategic plans for the company?
2. Would his approach affect the reputation of American Express?
3. Would it have an affect on employees satisfaction with their jobs?
4. What other things might his approach bring about?