Question #
Consider the following quality cost report:
|
|
Q1
|
Q2
|
Q3
|
Q4
|
|
Prevention costs
|
$1,020
|
$1,508
|
$1,300
|
$1,140
|
|
Appraisal costs
|
$880
|
$910
|
$766
|
$532
|
|
Internal failure costs
|
$710
|
$636
|
$472
|
$358
|
|
External failure costs
|
$1,470
|
$1,264
|
$672
|
$512
|
|
Total quality costs
|
$4,080
|
$4,318
|
$3,210
|
$2,542
|
|
Total revenues
|
$16,480
|
$18,160
|
$18,600
|
$18,040
|
Do you believe this firm's quality initiatives have been successful? Be sure to justify your opinion with specific information.