Discussion Question
1. Do you believe the cell phone incident is a big deal? Why or why not?
2. Why is Roc Yang experiencing such a dilemma regarding the cell phone incident? What are the root causes for his dilemma?
3. How would you handle the cell phone incident and the upcoming meeting with Chen if you were Roc Yang? Where should he draw the line between upholding CDG's company culture based on professionalism and quality, and adhering to the local business culture that relies on guanxi? Discuss the risks and consequences of your decision.
Attachment:- Sun_life_financial_case.pdf