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Do programmed decisions and the use of performance programs

Questions for Discussion and Review

1. Do programmed decisions and the use of performance programs always evolve from what were originally nonprogrammed decisions? Why or why not?

2. For what kinds of decisions might the classical model be more appropriate than March and Simon's model?

3. How might the anchoring and adjustment heuristic affect goal setting?

4. Can the availability and the representativeness heuristics operate simultaneously? Why or why not?

5. How might decision-making groups fall into the escalation-of-commitment trap?

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Operation Management: Do programmed decisions and the use of performance programs

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