Distinguish high and low customer contact service businesses, Operation Management

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Distinguish high and low customer contact service businesses

What are the differences between high and low customer contact service (CCS) businesses, in general, for the dimensions listed below? (Example - facility layout: in high CCS, the facility would be designed to enhance the feelings and comfort of the customers while in a low CCS, the facility would be designed for efficient processing.)

Worker Skill
Capacity utilization
Level of automation

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Operation Management: Distinguish high and low customer contact service businesses

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Operation Management: Distinguish high and low customer contact service businesses

Reference No:- TGS088852

Have a Question? (oR Write a Review)

Recent Questions Asked Operation Management

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Ask an Expert for Answer!!

Operation Management: Distinguish high and low customer contact service businesses

Reference No:- TGS088852

Recent Questions Asked Operation Management

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