Discussion with the dealing with an angry customer, Other Subject

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Discussion with the dealing with an angry customer

Problem: Sebastian is a barista and is dealing with an angry customer who did not like how his coffee had been made. Sebastian made the coffee with great care, but he apologizes, makes another one, and feigns a smile. This example represents:

A. Surface acting

B. Emotive dissonance

C. Deep acting

D. All of the above

E. Both A and B

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