Discussion:
Interacting with the Customer
Response the following questions:
1. In your personal experience, does the form of greeting have an impact on your mood as a consumer before the shopping experience? Looking back, has your mood going into a shopping experience had a significant impact on your buying decision?
2. Does the demeanor and dress of the salesperson have an impact on you as a potential buyer? Does a salesperson have to be passive or can he be more effective by being "pleasantly obnoxious"?