Discussion:
You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Your reps primarily perform repetitive tasks such as taking calls, researching information, and answering customer inquiries. You are the sole supervisor of this large group.
Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve motivation, performance, and job satisfaction.
Your assignment should be 1-2 pages. You must Be sure to use proper spelling, punctuation, and grammar and cite your sources per APA.
Think about a decision you recently made in the workplace. Describe the situation and the decision made and consider the following:
• Do you feel you used a rational decision-making model?
o If you did not follow the rational decision-making model exactly, did you follow even one of the steps - or some half way?
• Describe if you could have been using what we call bounded rationality and how?
• Finally, what about the third approach to decision-making - intuition? How did you use intuition in your decision-making process? Explain. (Remember that we often combine our "gut feelings" with some rational dimension.)
Your assignment should be 2-3 pages. You must Be sure to use proper spelling, punctuation, and grammar and cite your sources per APA.