Discussing agency services and client expectations


Assignment:

Your role play script should include:

• A description of the fictional agency setting and types of services provided at this agency.
• A description of the client system (depending on the client level you selected-micro, mezzo or macro).
• An explanation of the presenting concern
• A description of the client session scene
• Identification of possible practice skills you may use for working with this client system
• A draft script which outlines a scene that includes:

o Greeting the client (for the first time)
o Demonstrating effective attending skills
o Discussing agency services and client expectations
o Deciding if the agency and worker can help
o Offering agency and worker services to the client
o Orienting the client to the helping process, including:

A discussion of confidentiality
A discussion of social work intern's role

references:

Kirst-Ashman, K. K., & Hull, G. H., Jr. (2018). Understanding generalist practice (8th ed.). Stamford, CT: Cengage Learning.

• "Skills for Working with Organizations and Communities"
• "Engagement and Assessment in Generalist Practice"
Knee, R. T., & Folsom, J. (2012). Bridging the crevasse between direct practice social work and management by increasing the transferability of core skills. Administration in Social Work, 36(4), 390-408.

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