Problem
You are a new supervisor at a large retail franchise, M-Mart. When the store opened 10 years ago, its policiesand procedures were at the forefront of progression. However, there has been little investment into the continuous improvement process over the past 10 years. Employees rarely shown initiative, on a weekly basis there are many complaints by customers regarding service provision and productivity is 60% less then when the store first opened. You have recently watched a documentary about implementing continuous improvement processes and became inspired. You discuss your idea for a continuous improvement process to senior management and gain their approval to implement new systems to improve your workplace. Brainstorm and provide 8 specific activities or processes you could implement to encourage your employees to commit to continuous improvement.