Discussion Post: Organization Design
Read the case study "TQM at the Ritz-Carlton" in Chapter 13, p.391 available in your textbook "Organization Development & Change" (10th ed.) by Cummings, T and Worley, C and answer the following questions:
A. Based on your understanding of the case, discuss and evaluate employee involvement as practiced by the Ritz-Carlton in terms of the following key elements:
a. Power
b. Information
c. Knowledge and skills
d. Rewards.
B. Do you think the Ritz-Carlton's experience with TQM could be provided as a benchmark to other organizations? Explain your answer in light of the stages for TQM application.
C. Discuss which features are evident in the practices of the Ritz-Carlton that would enable the Hotel Company to meet the criteria of high involvement organizations.
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.