Discuss what is support costs looking at the different


1. Discuss what is support costs, looking at the different methods for allocating these costs.

2. How Well Is Present Strategy Working for JC Penny (how do you evaluate your current strategy?

3. Describe typical support activities. Are they value-added or nonvalue-added, necessary or unnecessary? Explain.

4. Define empowerment and indicate how it operates among individuals and in teams.

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