1. Cablccom developed a prediction model to better identify chose customers at risk of switching up another company in the near future. In addition to those noted in the case, what other actions could be taken if that information were available? Give some eta niples. Would you consider letting sonic customers leave anyway? Why?
2. Why do some companies in a Oven industry. like Courier above, adopt and deploy innovative technologies while others in the same line of business do not? Break into small groups with your classmates to discuss what characteristics of companies could influence their decision to innovate with the use of Womack's' technologies.