Problem: Every-day Learning is a private education group that offers various enrichment and tutoring courses for different age groups of students in Singapore and a few overseas markets. Due to the growing demand and enrolment as well as the employee turnover during the Covid-19 pandemic, the group regularly recruitments both tutors/teachers and executives to teach/develop and manage various courses. Course managers have complained that the Human Resource (HR) department is not recruiting the staff fast enough to serve the growing demand. The HR Director - Lucy Tan looked into the matter to improve the recruitment process. Lucy came to know that you have completed a Lean Six Sigma course. On 1 August 2022, Lucy called you into her office and appointed you to lead a Lean Six Sigma project team to improve the recruitment process to reduce the average time taken to recruit staff in the organisation by at least 30% in three months.
(a) Propose an appropriate project name and define the project objective. Discuss the VOC and define the CTQ (Project Y) for this project.
(b) Develop the SIPOC diagram for a typical recruitment process which may not be necessarily the same as the recruitment process in Every-day Learning. Examine the key factors that affect the speed of the recruitment process.