Discussion Post: Customers
Organizations produce outputs that are consumed by customers. Because customers are vital to the organization's survival, it is important for managers to correctly identify customers and promote organizational strategies to respond to their needs. Discuss two operations management techniques that have been adopted by managers in an effort to attract customers with improved products. In which industries may those techniques be best utilized?
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.