Problem 1: Some of the tips to delivering an effective presentation is to be prepared, do not apologize, and use visuals. Assume that you prepared for an important presentation and for some reason, your elaborate PowerPoint presentation file was corrupted (assume that you don't have a backup and there is no way to restore the file). The audience is waiting for you to deliver your presentation. What would you do?
Problem 2: One of your employees asked you to write her a recommendation letter so she could use it as part of her application to graduate school. Jennifer is an average employee and you want to encourage her to pursue graduate studies but you don't want to write anything that is not true about her performance or abilities. What would you do? Give an example of what you would write.