Managing Quality
Chapter ObjeCtives
By the end of this chapter, you will be able to:
• Discuss the various definitions and dimensions of quality and why quality is important to operations and supply chains.
• Describe the different costs of quality, including internal and external failure, appraisal, and prevention costs.
• Describe what TQM is, along with its seven core principles.
• Calculate process capability ratios and indices and set up control charts for monitoring continuous variables and attributes, and describe the key issues associated with acceptance sampling and the use of OC curves.
• Discuss some of the important issues associated with managing quality across the supply chain.
Managing Capacity
Chapter ObjeCtives
By the end of this chapter, you will be able to:
Explain what capacity is, how firms measure capacity, and the difference between theoretical and rated capacity.
Describe the pros and cons associated with three different capacity strategies:lead, lag, and match.
• Apply a wide variety of analytical tools for choosing between capacity alternatives, including expected value and break-even analysis, decision trees, and learning curves.
• Apply the Theory of Constraints, waiting line theory, and Little's Law to analyze and understand capacity issues in a business process environment.
Above is the catalog of chapter 5, and 6 , this is a discussion, next is Description:
Please view the following videos on Quality and Capacity:
https://www.youtube.com/watch?v=giqYYjwX7Jc
https://www.youtube.com/watch?v=IlFZ4mrkSz0
Use elements from chapters 5 & 6 to formulate a thought provoking discussion thread, making an argument either in favor or against the function of these defined attributes. Take a position on your discussion, offering the reader either positive or negative outcomes to operations and supply chain functions based on the uses of quality and capacity.