Question:
Read this case study about CSX's DMAIC approach to reduce fuel consumption, which resulted in savings of millions of dollars. Discuss the similarities/differences between the approaches in your Six Sigma term project and in that of CSX. Specifically, address the root cause analysis.
NOTE: You will need to register (for free) to be able to view the case study. Please do not click on the link. (It will take you to an incorrect page.) Instead, copy and paste the link in a browser. Then you can use your ASQ username and password to access the article.