Problem: Traditionally, flight attendants have worked in a seniority system with defined roles including service, giving safety information and leadership in emergency, assisting passengers, cabin preparation, etc. Many at Going are dissatisfied, feeling that best performers are insufficiently rewarded, and that their intellectual capabilities are not utilized. Also, staff scheduling is problematic because flight attendants avoid receiving the scheduling office's calls to fly on holidays, so there is always a shortage of staff at that time. How would you redesign the job to meet the needs of both company and staff, and how would you change the scheduling system?
Objective:
Discuss the scheduling needs for various systems.
Discuss issues in manufacturing and service design.
Apply critical thinking skills to analyze business situations.