Read about the Model for Improvement in Chapter 16 and in the Quality Improvement and PDSA Cycle Self-Learning Packet (PDF) before answering the following questions (3 paragraphs total in MS Word):
The first step in the Model for Improvement is to answer the question, “What are we trying to accomplish?” Think of a healthcare problem or issue and formulate an answer to that question as though you were on a healthcare improvement team. Your answer must be crafted in such a way that your team will ultimately know whether they were making progress toward their goal.
Discuss the role of leadership in facilitating quality improvement.
How do process improvement and culture change contribute to process improvement?
Read the Resolve Relationship Conflicts vignette in Chapter 17 and Table 17-1 Troubleshooting Actions for Healthcare Teams before answering the following question (2 paragraphs in MS Word):
Which troubleshooting action would you take to resolve the relationship conflict between Dr. Reyerson and Mr. Balcerzak? Provide your rationale.