1. Discuss the role of established standards and third-party auditors in quality auditing. What is the role of ISO 9000 standards in this context?
2. In a printing company, data from the previous month show the following types of errors, with the unit cost (in dollars) of rectifying each error, in given Table.
(a) Construct a Pareto chart and discuss the results.
(b) If management has amonthly allocation of $18,000, which areas should they tackle?
|
Error Categories
|
Frequency
|
Unit costs
|
|
Typographical
|
4000
|
0.20
|
|
Proofreading
|
3500
|
0.50
|
|
Paper tension
|
80
|
50.00
|
|
Paper misalignment
|
100
|
30.00
|
|
Inadequate binding
|
120
|
100.00
|