Homework
Unit outcomes:
o Present the differences between clinical quality and customer service quality.
Course outcomes:
o Present the differences between clinical quality and customer service quality.
Instructions:
i. For this Homework, you will research the differences between clinical quality and customer service quality, specifically in long-term care.
ii. Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.
iii. Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)
iv. Discuss the overall quality of customer service offered at the nursing home (as evident by customer complaint inspection results)
v. Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey inspection results)
vi. Discuss appropriate techniques that you would use to improve quality of customer service offered at the nursing home
vii. Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing home.
Format your homework according to the give formatting requirements:
a. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
b. The response also includes a cover page containing the title of the homework, the course title, the student's name, and the date. The cover page is not included in the required page length.
c. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.