a) Using examples from either service or manufacturing sectors explain how the extremes of the operations management spectrum can be characterised. In your answer make reference to the following aspects: volume, variety, order wining criteria, key operations task, skill level, management control, level of automation, process technology and customer involvement.
b) Discuss how such choices, in a) above, need to be strategically aligned to the market order winning criteria. In your answer make specific reference to the following laws.
Law of scientific management
Law of trade-offs
Law of focus
Law of variability buffering
c) Discuss the need for organisations to realign their choices in response to changing customer requirements making reference to at least one case covered in class.