Discuss the kpivs and kpovs for the business


An important part of a project is to identify the key process input variables (KPIV) and key process output variables (KPOV). Suppose that you are the owner/manager of a small business that provides mailboxes, copy services, and mailing services. Discuss the KPIVs and KPOVs for this business. How do they relate to possible customer CTQs?

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Mechanical Engineering: Discuss the kpivs and kpovs for the business
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