Discussion:
Offshoring Culture and Communication
Discuss the importance of understanding communication styles of different cultures, as a critical variable when managing offshoring telephone and e-mail messaging service components
1) How is communication in India similar to that of Europe and North America? How is it different?
2) What kind of managerial relationships could you assume exist between American financial services firm and its employees in India?
3) What kind of negotiations could help engage Indian employees and overcome some of the cultural problems encountered? How might culture play a role in the approach the Indian employees take in their negotiation with the financial firm?