Ahmad Fuad, Petra holding sdn Bhd's Head of sales and marketing read the memo ha had just received from Zachry, the training manager. He thought to himself. No way I am not going to let Zachry get away with this. Last month he insisted 15 of the salespeople spend three days on a course on Quality Management I had my misgivings but I sent them anyway, on their return, they grumbled constantly about what a bore it was and their time had been wasted because the content was totally irrelevant to their jobs. Now Zachry wants another 10 participants. Well, he can just find them somewhere else!
- Discuss the importance of training.
- Explain the difference between training, education and development.
- Discuss steps that should be taken to organize a training programme.
- Identify the mistakes the Training Manager is making and suggest a better way to organize training.