Discuss the importance of attention to and a healthy, Project Management

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Discuss the importance of attention to and a healthy

Discuss the importance of attention to, and a healthy attitude toward, customer recovery.

Discuss the difference between assertive and aggressive behavior when dealing with customers.

Once again, put yourself in the situation of a clerk that has an unhappy customer. Describe handling this customer with assertive versus aggressive behavior.

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Project Management: Discuss the importance of attention to and a healthy

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You are looking at your last year's financial statements and see that your 'cost of goods sold' account has a balance of $1,000.

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Project Management: Discuss the importance of attention to and a healthy

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