Read the given case study.
The case topis is: "Granite Rock Company: Achieving Quality through Employees"
and answer the following question:-
Discussion Questions
1. Discuss CEO Woolpert's feelings about communication with the customers (para-graph 2). What happens when others in the company don't know what has been promised to the customer? How can quality management help to overcome this
situation?
2. Discuss the different components of Granite Rock's FIRM initiatives. How can each of these components support the company's quality efforts?
3. Rather than focusing on human resource management (HRM) as a means of supporting its quality initiatives, Granite Rock could have chosen another area as its focal point (e.g., marketing, operations, information systems, and so on). How does a focus on HRM support a company's quality initiatives?
Attachment:- Case-Granite-Rock.rar