Assignment:Conflict Management Within the Program
As long as there are people in a setting, there will be conflict. There are many types and many solutions. The most important point about conflict is that if it goes unresolved, it will impact the success of an organization or program. Using information from the module readings and your interviewee as well as from your own research.
Respond to the following questions.
Describe some of the conflicts that the program has experienced. (Were there more at the program's inception or at some other stage of the program?)
Identify what type of conflict this is.
Discuss the impact of this conflict on the program's effectiveness. (Were there any negative patient outcomes?)
Describe the steps that were taken to end the conflict.
What was the end result - was it resolved? If not, what has happened to those in the program who were involved in the conflict?
Expectations:
Please make sure that you include scholarly references to support your interview.
Be sure to conduct additional research to gather sufficient information to familiarize yourself with the facts of the case and be sure to justify/support your position.
Limit your responses to a maximum of three pages. Time new pt 12 DS
Please support your discussions with scholarly support (3-5 references). Be sure to properly cite all references. Please use subheadings
Readings:
Brinkert, R. (2011). Conflict coaching training for nurse managers: A case study of two hospital systems. Journal of Nursing Management, 19(1), 80-91.
Patterson, K. (2010). Effects of unresolved conflict on organizational health and performance and conflict resolution training for developing leaders and improving business success. Proceedings of the Northeast Business & Economics Association, 542-546.
Pavlakis, A.; Kaitelidou, D.; Theodorou, M.; Galanis, P.; Sourtzi, P.; Siskou, O. (2011). Conflict management in public hospitals: The Cypress case. International Nursing Review, 58, 242-248.
Spence, H., & Cappleman, J. (2011). Fostering Teamwork in an Intermediate Care Unit. Nursing Management - UK, 18(3), 20-24. Journal of US-China Public Adminitration, 8(2), 198-220.