1. When we increase the waiting space in a queueing system (such as increasing the number of telephone lines in call center), discuss the changes you would observe in the system and customer related performance metrics (Assume there is no customer abandonment).
2. How has Digital Media influenced (or changed) children of this generation? How are their lives different than ours? Include a historical (before and after the digital media) and global perspective (include discussion of the US and at least two additional countries). Include whether the change has been positive, negative, or both. Support your discussion with reliable data. Answer shoule be 500 words or more.