Class: Strategy and Policy Book: Factory Physic for Managers (How Leaders Improve Performance in a Post-Lean Six Sigma World) Business Strategy Game (Athletic Footwear Industry) Edit question Read "Restoring Customer Service in a Fabrication and Assembly Plan" (page 325, in Factory Physics). discuss the challenges and lessons learned in industry, relate an example of challenges and lesson learned in the BSG simulation (see how the challenges and lessons presented on page 329 can be applied to BSG)