Discuss the basis for communication differences in the

Question

1. Discuss the basis for communication differences in the workplace between men and women.
2. Provide at least two examples of negative non-verbal communication. Discuss ways that customer service employees can ensure they do not send negative non-verbal messages when communicating with customers. 
3. Of all the elements that constitute body language, which three would you describe as the most important when serving customers?  Why?
4. What societal factors make it difficult for organizations to establish a proper dress code in today's workplace?
5.  Your paper should be 2 to 3 pages in length.
6. I also need references please.