Managing Controls and Operations Case Discussion Forum ....Read the Starbuck's Part 6 on Controlling case. Discuss the aspects of the cases as it relates to management operations. Using the questions at the end of the case, discuss the chapter/module content and terminology. Share your perspectives and recommendations for improving the operations of the company. You can also do more research and share what you find regarding these areas of the company/industry. Robbins management 13E Coulter is the textbook.