Rob, Terri, Kirk, and Peggy are students in the accounting program at Big State University. They have worked together on several projects throughout their classes and are considering starting a business together when they graduate. Their preliminary idea is a firm called Reliable Remind Services (RRS). RRS would assist its clients in remembering important dates, purchasing and sending greeting cards, and providing specialized shopping services for important dates (birthdays, anniversaries, and the like). Using the seven generic sales/collection steps, list and discuss the activities the students would likely incorporate in RRs's sales/collection process. Using one or more techniques, create a document depicting the steps you develop.