Discuss the below:
The Role of Leadership
Use APA Style 300 words
• In any personal experience or a real-life story found on the Internet, discuss senior management's role in successful quality improvement programs.
• In general, what is senior management's specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?
• Why must firms adopt the roles that you identified? What would happen if they did not fill those roles
• How should senior and middle management derive the metrics that they want to use to both monitor and communicate performance?