Discuss role of consumer satisfaction in quality improvement


Homework

The purpose of this homework is to examine how publicly reported data influence internal quality improvement initiatives.

Identify a specific health care organization of your choice. Review its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and Hospital Acquired Infections (HAIs) reports.

In 1,250 to 1,500 words paper, discuss your findings on the HCAHPS scores and HAIs for the health care organization you selected. Include the following in your paper:

• Describe the health care organization you have selected.

• Discuss the role of HCAHPS and HAIs in creating quality indicators and how they contribute to the quality improvement process.

• Discuss how the HCAHPS and HAIs data of your selected organization compare to national benchmarks.

• Discuss the role of consumer satisfaction in quality improvement.

• Describe the intent and outcomes of public reporting.

• Discuss what actions leadership could take at your selected organization based on the reported HCAHPS and HAIs data.

Format your homework according to the give formatting requirements:

• The answer must be using Times New Roman font (size 12), double spaced, and typed, with one-inch margins on all sides.

• The response also includes a cover page containing the student's name, the title of the homework, the course title, and the date. The cover page is not included in the required page length.

• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.

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