Assignment Problem: Leadership and Management Development
Assignment Task 1: Critical Analysis
Write a report that cover the three topics indicated below:
Part A) Discuss the relevance of leadership and management in the success of an organization
Part B) "Leaders are born" and "Leaders are made" are two phrases which are often the topic of debate in human resource management. If you were to choose one of these phrases which you believe in, what would that be? Justify your answer.
Part C) Evaluate a range of approaches in organizations to developing good leaders and managers.
Assignment Task 2:
Case Study 1: Southwest Airlines
How can an airline survive a government order to ground its entire fleet and shut down for days? After9/11, all U.S. airlines were faced with this same crisis. One that succeeded through the difficulty was Southwest Airlines, already known for its outstanding customer service. Southwest's passengers, flight attendants, pilots and ground crews were stranded all across the country after the terrorist attacks. But unlike their competition, Southwest's leadership did more than just sit and wait. They encouraged employees to leverage their trademark fun approach to business and to help stranded customers enjoy themselves at the movies or the local bowling alley. And when the ramifications of the shutdown forced other airlines to cut staff, Southwest's then-CEO, James Parker, announced just three days after 9/11 that the company would be keeping all of its employees, as well as issuing a profit-sharing payment. Leadership characteristics like crisis management, creative problem solving and a strong belief in the company's vision saw Southwest through this unimaginable situation.
The CEO also protected his staff, which ultimately led to a stronger airline.
Case Study 2: Starbucks
Starbucks is recognized for treating its employees, also known as partners, well. The coffee giant offers insurance benefits, stock options and retirement plans. But back in 1997, Starbucks faced a crisis when tragedy struck and three employees were killed during a robbery in Washington, D.C. The outstanding leadership of CEO Howard Schultz was demonstrated when he flew straight to D.C. and spent a week with the co-workers and families of the three employees.
While some leaders might have stayed as far away as possible from this tragic situation, Shultz's natural leadership traits prevailed. With compassion, approachability and a dedication to meeting his partners' needs, he did what was right. As a result, the public viewed him and Starbucks more favorably.
With reference to the case studies above, answer the following questions:
Part A: Discuss various management approaches exhibited by Southwest Airlines and Starbucks to handle issues affecting their organization.
Part B: How could leadership approaches integrate learning and development in the Organisational strategy of Southwest Airlines and Starbucks?
Assignment Task 3:
Part 1: Identify various indicators of success for leadership and management development programs
Part 2: Elaborate various methods of evaluating leadership and management and Organisational performance.
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