Problem 1. Discuss the wisdom of the Board's request for an aggregated quality score monthly.
Problem 2. How do the information needs of a managing Board and a potential patient differ and why?
Problem 3. Discuss the pros and cons of the various quality-measurement systems for an institution like Dawn Valley Hospital.
Problem 4. When the quality measures have been selected, how will they be displayed and in what context to help the Board interpret the results?
Problem 5. The literature notes that all these measures show current quality levels at the institution, but do not indicate where improvement can and should be made. What additional information if any should the Board request to help it guide future improvement? Which method of aggregation, if any, should Ms. Kleindorfer recommend to Mr. Farrington for the quality and safety data that he will present to the Board?