Discussion 1: "Cost of Quality"
Respond to the following:
• Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
• Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the "Seven QC tools". Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.
Discussion 2: "Quality Control Systems"
Respond to the following:
• Compare and contrast ISO900:2000 and Six Sigma in terms of their differences and similarities.
• From the e-Activity, select one organization that has achieved Six Sigma certification. Then, discuss the benefits and results that the organization has achieved as a result of following the quality standards inherent in Six Sigma certification. Explain how these standards help this organization pursue continuous improvement.
Discussion 3: Fikes Products
Respond to the following:
• From the case study, discuss possible new options for finding quality employees other than those considered in the case study.
• From the case study, discuss how Mark Sims could better motivate the employees he already has to become more productive and dedicated. Provide specific examples to support your response.
Discussion 4: "Management Succession and Risk Management Strategies"
Respond to the following:
• Assume you are the owner of a small business with which you are familiar. Outline the basics of a management succession plan for passing the business on to the individual of your choice.
• Referring to the same small business, determine the most appropriate way for that business to minimize its exposure to risk. Explain your rationale.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.