Total Quality Management Concept
Discuss the following points regarding the total quality management concept:
• Discuss personal experience in regard to quality improvement programs.
o If you have no experience, you should gain some from friends or work colleagues or-as a last resort-news articles.
o If news reports are used, references and in-text citations must be provided.
• What has led to the more comprehensive strategic view about total quality management?
• Why did some quality initiatives fail?