Question 1: Discuss performance measures in healthcare.
Question 2: Describe the role of performance targets and evaluating performance.
Question 3: Recognize how healthcare organizations select performance measures.List three performance measures (absolute number, percentage, and average) and explain the measurement method.
- Obtain a copy of a health performance measure and/or assessment. For example, you can look at an old Press-Ganey patient satisfaction survey online.
- Compose a paragraph to summarize the important portions of the performance measures.
- Compose another paragraph to analyze how this performance measure and/or assessment relate to quality and outcomes management.