Discussion:
Given a change initiative that you witnessed in your current or former organization, identify how the action steps either matched or fell short of the action steps identified , "Winning Hearts and Minds: Overcoming the Obstacles to Change," in Champions of Change. Please address each action step in your answer.
Changes take place in every organization. There are three challenges that leaders in any organization face when managing change: Instability, uncertainty, and stress. In response to these three challenges and to overcome resistance to change, 12 action steps have been developed. In this assignment, you will address the action steps you witnessed in your organization.
In your initial posting, please address the following:
Given a change initiative that you witnessed in your current or former organization, identify how the action steps either matched or fell short of the action steps identified in Chapter 5, "Winning Hearts and Minds: Overcoming the Obstacles to Change," in Champions of Change. Please address each action step in your answer.
The twelve Action Steps are described as:
1. Build the support of key power groups.
2. Use leader behavior to generate support.
3. Use symbols and language deliberately.
4. Define points of stability.
5. Create dissatisfaction with the current state.
6. Build participation in planning and implementing change.
7. Reward behavior in support of change.
8. Provide people time and opportunity to disengage from the old.
9. Develop and communicate a clear image of the future state.
10. Use multiple leverage points.
11. Develop transition management structures.
12. Collect and analyze feedback.