Problem:
It has been almost one year since the government announced the lifting of all Covid-19 safe management measures. The country is facing unprecedented challenges in a world emerging from Covid-19 pandemic that is still riddled with uncertainties. Organisations, especially those in the service sector, are struggling to stay profitable in the current economic and social environment. As a practical methodology and tool, many organizations in the service sector have successfully applied Lean Six Sigma in process improvement, e.g., financial institutions, logistic firms, restaurants, consulting firms, and medical institutions, etc. Compose a summary on the successful application of the Lean Six Sigma DMAIC approach in process improvement by an organisation in the service sector. You can collect information about the organisation from various sources, e.g., journal publications, industry reports, case studies, or even your work experiences. You need to include the following aspects (but not limited to) in the summary:
A brief description of the organisation and the process.