Discuss leadership competencies and in what way you can be an effective leader. In addition, you will learn ways to effectively communicate and build relationship with the team members. You learn about the elements of transformational leadership and the elements of the path goal theory. Further, you will assess organizational structure as it relates to span of control and its effect on communications and duplication of activities in organizations.
Your employees are skilled and experienced customer service representatives who perform non-routine tasks, such as solving unique customer problems or meeting special needs with the company's equipment. Use path-goal theory to identify the most appropriate leadership style(s) you should use in this situation. Be sure to fully explain your answer, and discuss why other styles are inappropriate.