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Discuss key elements of effective listening and importance

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Discuss key elements of effective listening and the importance of listening to a leader when they communicate. Compare and contrast two organizational leaders in the service industry - one who is an effective listener and one who is not. How has this impacted their organization's ability to thrive in today's market?

The response should include a reference list. Using one-inch margins, Times New Roman 12 pnt font, double-space and APA style of writing and citations.

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