Discuss in detail how customers judge supermarkets quality


Problem

I. "Project control should always focus on the critical path" Discuss.

II. Discuss in detail how customers judge a supermarket's quality.

III. Indicate how and why each of these factors is important to the successful operation of a supermarket.

i. Customer satisfaction
ii. Forecasting
iii. Capacity planning
iv. Location
v. Inventory management
vi. The layout of the store
vii. Scheduling.

IV. What are some of the ways Supermarket uses technology to gain an edge over their competitors?

V. Discuss why high productivity important for a nation?

VI. Why do you suppose service jobs have lower productivity than manufacturing jobs?

VII. How can a company gain a competitive advantage by having higher productivity than its competitors?

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Operation Management: Discuss in detail how customers judge supermarkets quality
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