Key Assignment Draft
Write a paper of 1,800 words that responds to the following:
• Discuss how Web 2.0 and social media have altered the way in which entrepreneurial and small businesses do the following:
o Engage their existing customers
o Attract new customers
o Listen to employee and customer feedback
o Respond to crises
• Provide current examples.
• Apply Kirton's adaptation-innovation theory to discuss how a newer entrepreneurial venture might differ from a more mature, intrapreneurial venture in its approach to social media.